eCommerce, B2B-Portals and Customer Experience

Our aspiration as an eCommerce agency is to ignite your online growth! For this purpose, we develop innovative concepts, implement high-quality e-commerce software and ensure an efficient implementation of your projects. In doing so, we always have an eye on the best possible customer experience, because enthusiastic customers become loyal ambassadors of your brand and remain loyal customers.

eCommerce implementation for our Customers

MANOR
HOFMANNs
Oettinger Davidoff logo - codeitlabs' Referenz
B:S:H
chemfidence
COOP

How to find a digital commerce solution architecture that is right for your business

Schedule a meeting with us and we will evaluate which solutions suit your business case.

Schedule a meeting

Customer Experience (CX)

Customer experience refers to impressions, feelings and thoughts that a customer has during touchpoints with a company. This includes, for example, the shopping experience, the usability of the website/app, the packaging and delivery of the product, customer care and support, and much more. A positive customer experience helps build customer loyalty and improve a company’s image, while a negative customer experience does the opposite. Read more about CX.

To better understand and address customer needs and expectations, a company should ask itself the following questions:

  • How do customers use our website, app, etc. and what are their main concerns and goals?
  • Where do customers have difficulties or problems in their user experience and how can we solve them?
  • What are customers’ usability, speed, and security requirements for our digital channels and how do we measure them?
  • How can we improve the digital CX and incorporate specific customer needs and expectations into our solutions?
  • What are the opportunities to improve CX through personalization, integration of services/features or the use of AI and machine learning?
Customer Experience Project
eCommerce for the consumer goods industry

eCommerce implementation for the FMCG/retail sector

In our projects for FMCG and retail we have tackled following challenges:

  • evaluating the end-consumers’ behaviour and incorporating the feedback to sales and customer experience management
  • consistent customer views through all channels. Web-online, ERP, customer support
  • tools and interfaces for customers for goods receipt and inventory management
  • post-purchase, customer retention marketing campaigns
  • high-performing e-commerce platform with 2.000+ orders per hour for 100.000+ administrated inventory level
  • B2C: order terminals, incorporating loyalty systems, click and collect, marketplace connection, social login

Find out more about our customers.

eCommerce implementation for the FMCG/retail sector

In our projects for FMCG and retail we have tackled following challenges:

  • evaluating the end-consumers’ behaviour and incorporating the feedback to sales and customer experience management
  • consistent customer views through all channels. Web-online, ERP, customer support
  • tools and interfaces for customers for goods receipt and inventory management
  • post-purchase, customer retention marketing campaigns
  • high-performing e-commerce platform with 2.000+ orders per hour for 100.000+ administrated inventory level
  • B2C: order terminals, incorporating loyalty systems, click and collect, marketplace connection, social login

Find out more about our customers.

eCommerce for the consumer goods industry

eCommerce implementation for the chemical sector

In our projects for the chemical industry, we have tackled following challenges:

  • product management of varieties and configurations of 1.000.000+ articles and 30.000.000+ pricing items
  • integrations of catalogue systems like BMECat and classified systems like eClass, incorporate vendor/supplier catalogues/B2B Marketplace
  • corporation of eProcurement systems
  • intuitive purchase experience through guided selling and checkout
  • convergence of e-commerce and website in one content management system

Find out more about our references.

eCommerce for the chemical and pharmaceutical industry