S4INFINITY · B2B portal for SAP S/4HANA
Connecting S/4HANA customers with their business partners.
Gain 40 % more efficient customer support with the S4INFINITY B2B portal.
Overview
Wide range of B2B solutions
Wide range of benefits. Streamline your business operations with S4INFINITY. Our B2B portal enables communication and collaboration with your suppliers.
Communications
Integrated communication channel for all your supplier and B2B partner needs.
Collaboration
Collaborate effortlessly and efficiently across all your S/4HANA modules.
AI guide
AI empowers your customers to discover and understand everything they need.
75 %
fewer emails and calls.Reduce email and phone communication with your suppliers.
40 %
less routine work.Cut down on manual, repetitive work for your customer support team.
80 %
digital customer support.Customer support digitalises your ERP with an added orchestration tool.
Master data
1:1 mirroring of S/4HANA master data
The portal mirrors S/4HANA master data exactly, ensuring easy synchronisation and streamlined use case development. The S4INFINITY Core thus becomes the central hub for business partner self-service and integration with all third-party applications interacting with your master data. Additionally, your business partners can add new employees, modify departments or manage employees across multiple organisational units.
Documents
Document management
Any vital customer documents stored in your S/4HANA system are securely transferred to the portal, where they are readily accessible to authorised users. Authorised personnel can view invoices, orders and contracts with the desired look and feel, ensuring efficient tracking and management.
News
Personal news site
Our personal news portal keeps suppliers informed about industry trends, company updates and regulatory changes. Seamlessly integrated with our CMS, it offers interactive features like polls and Q&A sessions for direct engagement. Trackable performance metrics help identify the most impactful content, ensuring your efforts focus on what truly matters to your suppliers.
Artificial intelligence
AI in S4INFINITY
We leverage AI chatbot agents to give you information extracted from your invoices, such as numbers, dates and amounts. Chatbots can categorise and tag invoices based on their content, making it easier to locate and retrieve specific documents when needed.
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User creation simplified
Avoid manual errors and time-consuming tasks when onboarding new colleagues. Our chatbot agent creates, assigns and organises your team based on your specific requirements, with accurate user groups and credentials from the start.
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Effortless document retrieval
Instantly locate any invoice, contract or order based on your preferred criteria (ID, date, product ID). The system swiftly delivers authorised documents and keeps learning to refine search results.
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Engage your customers
Our AI chatbot agents anticipate customer needs by proactively sending reminders for upcoming deliveries, payment due dates and order statuses. Your customers no longer need to navigate complex systems.
For 10 years, many customers have trusted our services and products
Among others, these companies.
Building blocks
Partners we trust
S4INFINITY Core
The S4INFINITY Core provides the essential functions you need to set up your SAP B2B portal, including login and registration of portal users as well as account and user administration. This gives your customers self-service options and saves internal costs. The Core comes with an advanced frontend based on Next.js and GraphQL, which can be extended individually with the S4INFINITY extensions.
Contentful
Based on the CMS extension, we have developed an adapter for Contentful that lets you get started quickly and makes creating content particularly easy. From customised navigation to wiki pages, there are no limits to your creativity, and simple localisation puts your portal in several languages.
S4INFINITY CMS extension
Use the optional S4INFINITY extension to connect your portal with any MACH-based CMS on the market and tailor your content to your requirements. The extension is generic and supports all MACH-based CMS solutions, for example those on the member pages of the MACH Alliance.
Google Cloud Platform
We selected the Google Cloud Platform (GCP) as the foundation for our portal due to several key advantages.
- Cost-effectiveness: generous free tiers and a competitive pricing structure.
- AI integration: Vertex AI for chatbot capabilities and data-driven insights.
- Robust security: industry-leading measures to safeguard the platform and your data.
- Flexible user management: adaptable identity management for tailored access controls.