Quickstart Package – SAP B2B Portal
On the path to digitizing customer interactions and sales channels, a customer portal is a key component. Our Quickstart Package – SAP B2B Portal is a customer portal developed on the SAP Commerce Cloud, integrated with S/4HANA and ERP. It meets cross-industry requirements and is easily extensible.
- S/4HANA and ERP integrated customer portal
- Ready-to-use solution for sales, service, distributers and customers with real-time SAP integration
- We perform the technical implementation and individual customizations and train your employees in the use of the platform
- Complete package at a fixed price
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SAP B2B Portal – Description
Order process for B2B customers with:
- Configurable item search: error-tolerant search, configurable fields (item name, description text, item number, CAS number), filtering of search results via filter categories
- Real-time retrieval of item pricing information and inventory/availability queries to S/4HANA or ERP
- Retrieval of additional documents such as specification, instructions for use, safety data sheet, certificates of analysis
- Order transmission to SAP backend
- 360° order overview: display of all orders – including those received via e-mail and telephone, for example, and entered directly in the SAP backend
- Live/remote support in the portal by support or sales staff, e.g. assistance with order processes
Portal functions and self-service:
- Transfer of customers and contacts from S/4HANA or ERP to the portal
- Customer self-management, e.g. creation of buyers in the portal
- Document inbox for: Invoices, delivery bill, price lists and condition sheets
- Product Information Management System:
- Consolidation of product information from S/4HANA / ERP and other sources.
- Management of media data e.g., product images, product specifications, price lists, safety data sheets
- Content Management System:
- Provision of editorial content and intuitive editing directly on the website
- Personalization of content and pages for specific customer (groups), time periods, etc.
SAP B2B Portal – Advantages
- Time and cost savings when interacting with B and C customers. Instead of email and phone inquiries, customers can submit their purchase orders directly through the portal for simple inquiries or access existing documents, saving time and resources
- Savings in hosting costs and technical support compared to a self-hosted solution
- Extensibility of the solution in orchestrating and digitizing sales channels, e.g. connecting SAP Sales Cloud for effective implementation of offers or connecting marketplaces
- Standard software – the portal runs on the SAP Commerce Cloud: regular function enhancements and (security) updates ensure continuous operation and provide the basis for further development
- Best of Suite approach: all required components are already part of the solution package – we integrate your other systems additionally
- Easy and flexible extensibility through a standardized development model and interfaces: e.g. connection of further (SAP) systems, PunchOut, Ariba, payment integration
- Comprehensive pre-installed S/4HANA and ERP integration
- Time and cost savings when interacting with B and C customers. Instead of email and phone inquiries, customers can submit their purchase orders directly through the portal for simple inquiries or access existing documents, saving time and resources
- Savings in hosting costs and technical support compared to a self-hosted solution
- Extensibility of the solution in orchestrating and digitizing sales channels, e.g. connecting SAP Sales Cloud for effective implementation of offers or connecting marketplaces
- Standard software – the portal runs on the SAP Commerce Cloud: regular function enhancements and (security) updates ensure continuous operation and provide the basis for further development
- Best of Suite approach: all required components are already part of the solution package – we integrate your other systems additionally
- Easy and flexible extensibility through a standardized development model and interfaces: e.g. connection of further (SAP) systems, PunchOut, Ariba, payment integration
- Comprehensive pre-installed S/4HANA and ERP integration
Our Services
- Portal setup and deployment: customization and frontend branding
- Onboarding, documentation and training
- Implementation and Go-Live
Schedule a meeting with us in order to evaluate if the SAP B2B Portal is an option for your business case.