eCommerce, B2B-Portals and Customer Experience
Our aspiration as an eCommerce agency is to ignite your online growth! For this purpose, we develop innovative concepts, implement high-quality e-commerce software and ensure an efficient implementation of your projects. In doing so, we always have an eye on the best possible customer experience, because enthusiastic customers become loyal ambassadors of your brand and remain loyal customers.
eCommerce implementation
We develop your integrated eCommerce system using market-leading commerce solutions, such as SAP Commerce Cloud, commercetools, Emporix or other solutions that fit your needs.
B2B/B2C Portals
A central point of contact for your customers. Particularly in B2B, holistic CX-oriented customer portals are becoming increasingly important as a central platform for sales, information procurement, document viewing, and services.
SAP CX
With SAP CX solutions, you optimize every touchpoint of your customers. We at codeitlabs have SAP Commerce Cloud in our genes, but offer you all SAP CX solutions like SAP Sales & Service Cloud or Customer Data solutions.
MACH
MACH-Architectures enable you to develop scalable, flexible systems with faster development times and higher future viability. We “compose” suitable components for you, such as commerce, CMS and product information management systems.
eCommerce implementation for our Customers
How to find a digital commerce solution architecture that is right for your business
The prerequisite for a successful transformation is the willingness to drive digitization forward in your company. There is no ideal specification for the implementation of your e-commerce solution architecture, but it results from your starting position, your goals and your possibilities. To this end, we guide and advise you by:
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Analyzing your existing commerce and content landscape: Which goals are not currently achievable? How well can you innovate?
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Discussing your digital readiness: How are you positioned in terms of expertise and personnel? What are the opportunities and challenges?
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Describing your goals as requirements for the digital commerce solution architecture.
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Proposing solution approaches and implement them together with you
Customer Experience (CX)
Customer experience refers to impressions, feelings and thoughts that a customer has during touchpoints with a company. This includes, for example, the shopping experience, the usability of the website/app, the packaging and delivery of the product, customer care and support, and much more. A positive customer experience helps build customer loyalty and improve a company’s image, while a negative customer experience does the opposite. Read more about CX.
To better understand and address customer needs and expectations, a company should ask itself the following questions:
- How do customers use our website, app, etc. and what are their main concerns and goals?
- Where do customers have difficulties or problems in their user experience and how can we solve them?
- What are customers’ usability, speed, and security requirements for our digital channels and how do we measure them?
- How can we improve the digital CX and incorporate specific customer needs and expectations into our solutions?
- What are the opportunities to improve CX through personalization, integration of services/features or the use of AI and machine learning?
eCommerce implementation for the FMCG/retail sector
In our projects for FMCG and retail we have tackled following challenges:
- evaluating the end-consumers’ behaviour and incorporating the feedback to sales and customer experience management
- consistent customer views through all channels. Web-online, ERP, customer support
- tools and interfaces for customers for goods receipt and inventory management
- post-purchase, customer retention marketing campaigns
- high-performing e-commerce platform with 2.000+ orders per hour for 100.000+ administrated inventory level
- B2C: order terminals, incorporating loyalty systems, click and collect, marketplace connection, social login
Find out more about our customers.
eCommerce implementation for the FMCG/retail sector
In our projects for FMCG and retail we have tackled following challenges:
- evaluating the end-consumers’ behaviour and incorporating the feedback to sales and customer experience management
- consistent customer views through all channels. Web-online, ERP, customer support
- tools and interfaces for customers for goods receipt and inventory management
- post-purchase, customer retention marketing campaigns
- high-performing e-commerce platform with 2.000+ orders per hour for 100.000+ administrated inventory level
- B2C: order terminals, incorporating loyalty systems, click and collect, marketplace connection, social login
Find out more about our customers.
eCommerce implementation for the chemical sector
In our projects for the chemical industry, we have tackled following challenges:
- product management of varieties and configurations of 1.000.000+ articles and 30.000.000+ pricing items
- integrations of catalogue systems like BMECat and classified systems like eClass, incorporate vendor/supplier catalogues/B2B Marketplace
- corporation of eProcurement systems
- intuitive purchase experience through guided selling and checkout
- convergence of e-commerce and website in one content management system
Find out more about our references.
